Refund policy

Return/Exchange Insurance

If you paid for Return/Exchange insurance with your order and need to return or exchange one or more items, please contact us at service@anime-cases.com. Once we have reviewed the details of your return or exchange, we'll email you a pre-paid return label you can use to send your item(s) back to us. International orders are not eligible for Return/Exchange insurance.

If you have not paid for Return/Exchange insurance, you will need to cover the cost of return shipping. If you ship through the United States Postal Service (USPS), this will typically cost $4-5.

Please note that all returns and exchanges must follow the policies outlined below.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@anime-cases.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions at service@anime-cases.com.

Exchanges

If you accidentally order the wrong size or upon receipt of your order decide that you need a case for a different model of phone or want a different product—simply reach out to us at service@anime-cases.com.

Once we hear from you, we'll send instructions on how and where to return your package. We will send a replacement upon receiving the return at our workshop.

Damages and Issues

We try to ensure that your goods arrive free from defects. However, should you receive faulty items or the wrong items, please contact our customer service team at service@anime-cases.com as soon as possible and no later than 7 days after delivery.

Please note that many of our products are handmade and small variations in these products do not qualify as a defect, since it is an expected result in handmade products. In addition, all sales are final for custom orders and clearance products.

Where a refund is requested, we will process the refund to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

Once our workshop has received and processed your return, we will notify you via email. We will refund the price you paid for your item to your original payment method, however, we will not refund the cost of shipping for products that have already been shipped to you. Unfortunately, we cannot refund extra charges such as taxes and duties that may have been collected upon delivery, please contact your local customs office to issue a refund for these fees.